Questions on the warranty on the AMS implant

The final frontier. Deciding when, if and how.

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medhatg
Posts: 238
Joined: Thu Sep 14, 2017 10:34 pm

Questions on the warranty on the AMS implant

Postby medhatg » Tue Apr 07, 2020 2:26 pm

Did you any of you went through claiming the implant warranty?
Any specific process or time limits? Does it work if I change surgeons? Would it work if the surgeon decides to go from LGX to CX?

Thank you

Old Guy
Posts: 100
Joined: Tue Mar 31, 2020 4:31 pm
Location: Ohio

Re: Questions on the warranty on the AMS implant

Postby Old Guy » Tue Apr 07, 2020 4:49 pm

I have a Coloplast, but I believe their warranty is lifetime. Any mechanical failure is a free replacement. However paying for the surgery is another story.
68 years old when Coloplast Titan OTR implanted. Viagra, Trimix, QuadMix all failed after a while. Married to my beautiful 17 year younger wife for 32+ years. As much as it was a tough recovery for me I'm glad I had it done.

medhatg
Posts: 238
Joined: Thu Sep 14, 2017 10:34 pm

Re: Questions on the warranty on the AMS implant

Postby medhatg » Tue Apr 07, 2020 5:10 pm

Old Guy wrote:I have a Coloplast, but I believe their warranty is lifetime. Any mechanical failure is a free replacement. However paying for the surgery is another story.


Does the mechanical failure includes a burst cylinder?
I was talking to one of the surgeon's admins to get a cost. She talked to Boston Scientific and this is exactly what they told her:
- I need to pay for the new implant in advance.
- Once the implant is removed, AMS tests it to decide if it is covered under warranty or not.
- If AMS deems it failed under warranty, then they will reimburse me.

Really Boston Scientific? How would not fit under warranty? Seems fishy to me and I might then want to switch to Titan since I'm paying full price for device.

Lost Sheep
Posts: 3241
Joined: Mon Jul 04, 2016 11:16 pm

Re: Questions on the warranty on the AMS implant

Postby Lost Sheep » Tue Apr 07, 2020 5:21 pm

medhatg wrote:
Old Guy wrote:I have a Coloplast, but I believe their warranty is lifetime. Any mechanical failure is a free replacement. However paying for the surgery is another story.


Does the mechanical failure includes a burst cylinder?
I was talking to one of the surgeon's admins to get a cost. She talked to Boston Scientific and this is exactly what they told her:
- I need to pay for the new implant in advance.
- Once the implant is removed, AMS tests it to decide if it is covered under warranty or not.
- If AMS deems it failed under warranty, then they will reimburse me.

Really Boston Scientific? How would not fit under warranty? Seems fishy to me and I might then want to switch to Titan since I'm paying full price for device.

I wonder what are the criteria for a non-covered failure? Puncture with a foreign object (car crash damage or and attempt to inject into the penis the like)? What is their track record for denials?

I wonder if use of pliers on the pump bulb would count? Over-pressure over-inflation. Or use of a vacuum device on the implanted penis. The possibilities are endless and I would like to know what their history is.

I am not trying to defend AMS/BS. Just trying to figure out what they are thinking.
Lost Sheep
AMS LGX 18+3 Nov 6, 2017 Dr Shaw.
READ OLD THREADS to ask better questions and better understand answers.
Make yourself part of your medical team.
Document your current penile size: photos and written records.
Pre-op V.E.D. therapy helps.

medhatg
Posts: 238
Joined: Thu Sep 14, 2017 10:34 pm

Re: Questions on the warranty on the AMS implant

Postby medhatg » Tue Apr 07, 2020 5:26 pm

I'm contacting them myself to understand. It is quite frustrating. I was told that the device is like 9K. This is to add to the high stress of being impotent in the crazy time where you cannot even see a doctor and you cannot even schedule a revision surgery.

medhatg
Posts: 238
Joined: Thu Sep 14, 2017 10:34 pm

Re: Questions on the warranty on the AMS implant

Postby medhatg » Wed Apr 08, 2020 12:39 pm

Just exchanged emails with Dr. Kramer and he confirmed the same:
- I pay full for the procedure, including device cost.
- The removed/failed device is sent to Boston Scientific to evaluate it for reason of failure.
- If Boston Scientific determines that it was covered under warranty, Boston Scientific would reimburse me directly for cost of device.

Old Guy
Posts: 100
Joined: Tue Mar 31, 2020 4:31 pm
Location: Ohio

Re: Questions on the warranty on the AMS implant

Postby Old Guy » Fri Apr 10, 2020 1:02 pm

Wow that stinks. Shell out 20 grand + and maybe get reimbursed? Just for the device too?
Hope mine never fails!
68 years old when Coloplast Titan OTR implanted. Viagra, Trimix, QuadMix all failed after a while. Married to my beautiful 17 year younger wife for 32+ years. As much as it was a tough recovery for me I'm glad I had it done.

Gt1956
Posts: 456
Joined: Fri Apr 05, 2019 2:47 pm

Re: Questions on the warranty on the AMS implant

Postby Gt1956 » Fri Apr 10, 2020 3:01 pm

There has been several members that have had revisions early in the implants life. I don't recall any of them mentioning that they got shafted on the costs. Maybe a different thread asking about members "out of pocket" costs on a revision is in order?
63 HBP at 40 high triglycerides at 45 Type 2 at 60

RayChez
Posts: 215
Joined: Sat Mar 17, 2018 11:25 pm

Re: Questions on the warranty on the AMS implant

Postby RayChez » Sat Apr 11, 2020 12:28 am

I have the LGX and when the MS pump failed after ten months on a revision, I called the lady that speaks for AMS and she told me the three piece that I had was warranted for five years. So she said they could replace the pump only if the surgeons so decided that was the problem.

One of posts from a Coloplasts mentioned life time warranty. What life? Is he talking about the persons life or what is suppose to be the life of the system. Kind of confusing when they say life time warranty.
age: 75 First implant around 2001, 59 at the time. AMS 700 Ultrex
revision Dec 2016. 2ND implant 21CM, 1rte AMS 700 LGX MS pump

medhatg
Posts: 238
Joined: Thu Sep 14, 2017 10:34 pm

Re: Questions on the warranty on the AMS implant

Postby medhatg » Sat Apr 11, 2020 6:12 pm

Update:
Via email, I contact Jamie Matson, Patient Service Specialist at boston Scientific, Urology and Pelvic Health
That was his answer:

"Your device should be covered under our product replacement policy. All you will need to do is contact your implanting urologist to schedule a revision if that is what you desire. The hospital will take care of all of the details in terms of the warranty process."

Once the elective surgeries are opened up, I'll get him in touch with the surgeon's admin.
Waiting for a revision is killing me since I can't have sex and with the current ban on elective surgeries in the US and Canada.


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