Pump wont open even with extreme pressure

[richard_goes_bionic]

I am desperate now 11 weeks after surgery and pump wont open how hard I press. The bulb stays hard and no fluid is moving.
Otherwise everything is ok, now I ave to travel all the way to Paris so the Dr. can try to activate.
What can be the cause of it and can I do something. I have done the pulldown and the pump is easy to catch.

[GoodWood]

Does Rigicon have a patient hotline you can call? Coloplast and AMS both have helplines that patients can contact with questions about their devices.

I’m not familiar with your specific device, so I don’t have detailed information to share, but I would start by contacting Rigicon directly. Did you receive any materials about your device at the time of implantation? For example, I received a wallet card stating that I have an implanted device, along with a phone number for the Surgical Support Department.

If you haven’t already reached out to the company, that would be the next step. Please let us know what you find out.

[Gt1956]

My dr has a very competent assistant that I can email. She usually replies within 1 day unless she is in surgery with the dr. Any chance that your dr has such an assistant?

Good luck.